Tel: (212) 577-1171
Toll Free: (855) 577-1171
Fax: (212) 937-3991
Email: info@nycsignaturelimo.com
NYCSignatureLimo.com

FAQ

New York Signature Limo prides itself in providing quality services to the New York area since 1984.  If you are unable to find the information you are looking for in the following Frequently Asked Questions or on this site in general, please contact us by phone or e-mail and one of our helpful agents will respond to your questions promptly.

  

If I have to wait for my car to arrive, will I be billed for my waiting time?

Our customers are privileged to free waiting time according to what type of car they have selected. there is absolutely no waiting time charge on inside terminal pick-up. Our operators checking all flights ETA's (for delays or earlier arrivals).

  • Sedans - receive 30 minutes free on domestic and on international flights.
  • Limousines - receive 30 minutes free on domestic and 50 minutes free on international flights.
  • Vans - receive 30 minutes free on domestic and 50 minutes free on international flights.
  • Mini-vans - receive 30 minutes free on domestic and on international flights.

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How will I know when my car has arrived and who is my driver?

Your uniformed driver (suite and tie) will be holding a sign containing your name, which will make it easier for you to find him. The "meet and greet" is a great way to be welcomed by our company.

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What sorts of vehicles may I expect?

All of our cars are new models 2011-2014.

Luxury Sedans are either Cadillac and Lincoln Town Car available in dark and light colors

Stretch Limousines - 2011-2014 and available in black and white colors, also included in the limo is AM, FM, TV, CD, DVD Player. Fully Stack Bar included with soft drinks and hard liquor (limited).

Luxury Vans - for all airport pickups can accommodate up to 10 passengers plus their luggage. For sight seeing or other than airport transit, the vans can accommodate up to 14 passengers.

Mini Vans - accommodate up to 4 passengers and up to 6 suitcases.

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What is your credit card processing procedure?

Your credit card will be charged within 48 hours before your reservation date. Prepayments can be arranged online for relatives or friends of the traveler.

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What if I am unable to arrive in time for a reservation "No Show"?

ALL no shows will be charged full rate.

To avoid being charged you must:
1. Call toll free so that one of our dispatchers can get in touch with the driver and help you to locate each other.
2. Call toll free or email in the event your plans or flight have been changed.

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If I need to cancel a pick up, what are the requirements?

To avoid being charged all cancellations must be made in accordance with the cancellation policy noted in your email confirmation. You must notify us of cancellation VIA email or phone. We are not liable for undelivered or blocked emails, trip considered cancelled after the client receives cancellation email, please verify your cancellation over the phone if no cancellation confirmation is received by you. Full charge will be applied to your account in case of late cancellation.You must provide confirmation # for each reservation in case to cancel by:

  • Email your cancellation
  • Fax your cancellation
  • Phone Cancellation

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Do you have a Guarantee of Service?

After you have received your "Confirmation Number", your car is guaranteed to be there waiting for you. (Reservation must be made at least 24 hour prior to the time of service and with a valid credit card.)

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Where can I find your hourly rates?

Our rates are by the hour (BTH) also known as A/D (as directed).

  • 2 hrs minimum on weekdays (Mon-Thur)
  • 3 hrs minimum on weekends (Fri-Sun)
  • 5 hrs minimum any day if traveling outside of the greater city limits

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